FAQ

FAQ (Frequently Asked Questions)

1. What are the advantages of booking with Zona Comunitaria Grup?

2. How do I book and what are the Booking Conditions?

3. What are the hours of arrival and departure?

4. Who receives me and delivers the property keys?

5. Who can help me in case of failure or if I need information during my stay?

6. What services are included during my stay?

7. How many people can stay?

8. Are pets allowed?

9. Do I need to pay a deposit?

 


 

1. What are the advantages of booking with Zona Comunitaria Grup?

We know from our own experience how difficult it is sometimes to search and find a property to rent, and that our expectations will be satisfied on the arrival. Our strict property selection process and our high standards in providing a good service guarantee your satisfaction.

 

2. How do I make a reservation?

It is very simple:

a.- Send us the online form or contact us with the necessary details for us to check the availability and conditions of the desired accommodation.

b.- Once we confirm you the availability and the conditions, and you agree to book, you must provide your data, fill out a card for each guest and make a deposit of 50%.

c.- Once we receive the deposit we will confirm your reservation by sending you the contract.

If you prefer you can contact us by phone:
L’ESTARTIT: +34 972 75 17 66 – L’ESCALA: +34 972 77 09 74

For more information, please read the Booking Conditions where you will find details on booking conditions, cancellation and property use.

 

3. What are the hours of arrival and departure?

Usual arrival time is from 16’00h and departure time is before 11.00h.

If you need to arrive before this time, please contact us with time enough and we will make an effort to adapt us to your schedule. However, in high season period we need a minimum time to prepare the property for the next guest.

 

4. Who receives me and delivers the property keys?

When you arrive, you might go directly to our offices, where we will inform you the estimated time when your accommodation will be available. When it is ready, we will give you the keys, after payment of the outstanding amount, the tourist tax and the deposit, and will provide the necessary information to reach it.

 

5. Who can help me in case of failure or if I need information during my stay?

During your stay the Zona Comunitaria Grup agents will be glad to give you any information you need about the area. If a failure occurs, please let us know as soon as possible, so we can solve it quickly.

 

6. What services are included during my stay?

Zona Comunitaria Grup is responsible for organizing the preparation of the booked property and leave it in perfect condition to be occupied by the confirmed number of people. That is, completely clean and ready to go.

Villas have a garden & pool maintenance service. This staff will come to the property following a working schedule .

It is also included a reasonable cleaning of the villa or apartment on departure. Therefore please leave everything as tidy and clean as possible, because if the cleaning staff has to spend more time than reasonably expected to leave it in perfect condition, or send to clean curtains, carpets, upholstery, stains on the walls, etc. . we would have to deduct the cost of your deposit.

 

7. How many people can stay?

The number of people confirmed in your reservation, which must never exceed the maximum recommended in the data details for each property. For children under 2 years we can provide travel cots.

 

8. Are pets allowed?

Many properties do not allow pets. So if you are traveling with one you must tell it to us before making your reservation, in order that we may inquire with the owner. Logically, the customer is responsible for any produced damage. Pets have a cost of € 20 per stay.

 

9. Do I need to pay a deposit?

At Check In time, the customer will be asked for a credit card in order to block the amount deposit for possible damages and property breakages as well as possible inventory losses. This amount depends on every property going from €150 to €200 and will be made through a credit card payment. The deposit return will be managed within the 7 days following the check-out, once we have verified that the property and its inventory is in the same state in which it was delivered, tidy and reasonably clean. In the event that there was any damage, the customer will be informed in detail of the costs incurred, which will be deducted from the amount to return.